It’s a social revolution. The enterprise is in the cloud. What if you could become a social enterprise – now? Welcome to Dreamforce 2011. And that’s just Special leads how the morning started. Enter Marc Benioff, chairman and CEO of Salesforce. Then the fun really began. Has social media caused a divide? Marc thinks so, and has pretty convincing arguments about why. But Special leads Marc isn’t about identifying problems, he’s about creating solutions. So how do you bridge the social divide? Step 1:
Develop Social Customer Profiles Step 2: Create an Employee Special leads Social Network Step 3: Create a Customer Social Network & Product Social Network But how do we actually do this? Here’s one example: creating social customer profiles. Social contacts allow you to Special leads access B2B social media profiles like Linkedin, Twitter, and Special leads Facebook, deeply integrated into salesforce.com. News about Chatter was hot: Chatter Customer Groups:
This feature allows you to allow those from outside the company Special leads to join in your chatter conversations, making Chatter even more powerful. Chatter Approvals: Now mangers can approve anything from expense reports to vacation requests directly Special leads from chatter. Chatter Service: This is like Facebook chat but with customers – potentially reducing service costs. Chatter Now: